General
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Does BC Hydro get information about me when I use the Power Smart Shop site or create a login?
No BC Hydro does not receive any personal information about users of the Power Smart Shop site (logged in or not). Some site users may be invited (via a generic pop-up or link) to participate in optional surveys about their use of the site. In this case, personal information may be shared only ... -
Do I need an account to access the site? Can I log in with my Hydro account username and password?
You do not need an account to access the site. Creating an optional account allows you to access optional features like saved search and price alerts. Accounts on the Power Smart Shop site are not connected to BC Hydro myHydro account or login information. You cannot use your myHydro credentials... -
If you forgot your password, click the “Forgot your password?” link on the log in pop-up. If you want to change your password, go to “Account Settings” which is located in your profile.
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Can I stop getting emails and alerts from BC Hydro Power Smart Shop?
It’s important to note that BC Hydro Power Smart Shop communications are separate from the general BC Hydro communications. If you are a BC Hydro customer and opt-out of BC Hydro Power Smart Shop communications, it will not impact your regular emails from BC Hydro. Having said that, YES, you can ... -
How do you determine the cost of electricity to use for operating costs calculations?
The cost of electricity in cents per kWh (kilowatt hour) is an average based on BC Hydro's current step 1 and step 2 residential rates. The calculator is for illustrative purposes and does not include any rate rider, levy, or tax. -
If I see a product I like, can I save it to keep track of it?
Yes, you can. First, you’ll need to create a BC Hydro Power Smart Shop profile by clicking on the "Sign in" button at the top right of the homepage. Once created, just click on the heart icon (on the product card) to save the product – if you change your mind click the heart icon again. You can d... -
What sort of emails or alerts will I receive if I register with BC Hydro Power Smart Shop?
When you register with BC Hydro Power Smart Shop and create a profile, you will get up to 2 different types of emails from us, depending on what you’ve searched; Saved Search Emails You’ll get these if you’ve saved a particular search (which you do by clicking the ‘Save Search’ button). Sent we... -
Why aren’t all retailers on the site?
BC Hydro Power Smart Shop is a trial program. Select retailers have opted in to participate in the trial. We are working on increasing retailer participation on the BC Hydro Power Smart shop in the future. -
Does BC Hydro make any money promoting products on this site?
No, BC Hydro does not make any money promoting products on the Power Smart Shop or via products purchased by customers at retailers. BC Hydro is partnering with select retailers to show products on the Power Smart Shop to increase customer accessibility to information on energy saving products an... -
Why can’t I find a certain product or model that I am interested in on this site?
The product selection on the site depends on participating retailer feeds and what data is made available by each retailer for sharing on the site. If you can’t find a product, it may not be carried by the retailers listed on the Power Smart Shop site or the retailer might not have made the pro... -
The Enervee Score helps you to find the most energy efficient brands by translating product performance and energy use into a universal 0 to 100 score broken down into four energy usage levels: not good (0 to 50), good (51 to 75), very good (76 to 90) and ideal (91 to 100). The higher the Enervee...
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Are there other retailers selling energy-efficient products?
Visit BC Hydro's list of participating retailers to find one close to you. (https://www.bchydro.com/powersmart/residential/rebates-programs/product-rebates/participating-retailers.html) -
Where can I learn more about heat pump rebates?
BC Hydro’s Home Renovation Rebate Program offers up to $7,000 in heat pump rebates. Learn more about what you may qualify for. (https://www.bchydro.com/powersmart/residential/rebates-programs/home-renovation/renovating-heating-system.html)